WhatsApp Error Codes
Below is a list of common WhatsApp error codes that users and developers encounter. This list is more comprehensive, covering both regular user errors and WhatsApp Business API errors, along with the respective solutions.
Regular WhatsApp Errors
Error Code | Meaning | Solution |
Frequency Capping | Limits the number of marketing messages a user can receive within a set period. | Wait for a period before retrying or use broadcast auto-retry. |
Backup Not Working | Backup functionality failure, risking loss of chats. | Check device and cloud storage (Google Drive/iCloud) and review backup settings. |
Can’t Download Media | Unable to download images or videos due to insufficient storage. | Ensure enough storage on your device or adjust media auto-download settings. |
WhatsApp Crashing | WhatsApp crashes or freezes due to software issues or app conflicts. | Ensure the app is updated, restart the phone, or uninstall any recent conflicting apps. |
Contacts Not Synced | Contacts do not appear in WhatsApp due to access permission issues. | Enable contact access and resync contacts through WhatsApp settings. |
Can’t Change Profile Picture | Unable to update the profile picture due to size or format issues. | Ensure the image meets WhatsApp’s size (5MB) and format requirements (JPEG, PNG). |
WhatsApp Web Not Working | WhatsApp Web won’t connect if your phone isn’t online. | Ensure the phone has internet access, open WhatsApp, and scan the QR code again. |
Video Calls Not Connecting | Video call issues due to poor internet or camera permission errors. | Check your internet connection and camera permissions; restart the app if needed. |
Audio Messages Won’t Play | Audio messages fail to play due to speaker or headphone issues. | Check speaker functionality or restart WhatsApp. |
Can’t Change Phone Number | Issues with updating the phone number in WhatsApp. | Ensure the new number is active and can receive SMS. Follow in-app instructions to update. |
Notifications Not Working | Notifications are not being received. | Check your phone and WhatsApp notification settings to ensure they’re enabled. |
Can’t Create or Join Groups | Problems creating or joining WhatsApp groups due to outdated apps. | Update WhatsApp, restart the phone, and clear the cache if needed. |
WhatsApp Is Slow | WhatsApp performance is sluggish due to low storage or app cache buildup. | Clear device storage and app cache to enhance performance. |
Messages Disappeared | Messages seem to vanish due to the Archive Chat feature or hidden chats. | Check if Archive Chat is enabled or search for the messages using the search bar. |
Account Banned | WhatsApp may ban accounts that violate its terms of service. | Appeal the ban via WhatsApp support if you believe it’s an error. |
No Backup Found | Unable to locate a backup. | Verify cloud storage is linked to WhatsApp and you’re using the same phone number. |
Technical WhatsApp API Errors
Error Code | Meaning | Solution |
0 | AuthException : Unable to authenticate the app user. | Revoke the access token and get a new one. |
3 | API Method : Permissions or capability issue. | Use the access token debugger to check permissions. |
4 | API Too Many Calls : Reached API call limit. | Reduce the frequency of API calls and try again later. |
10 | Permission Denied : Permission has been revoked. | Verify access permissions and settings. |
190 | Access token expired Your access token is invalid. | Generate a new access token. |
131000 | Something went wrong : Unknown error occurred. | Retry the operation; if the issue persists, contact support. |
131021 | Recipient cannot be sender : Sender and recipient numbers are the same. | Ensure sender and recipient numbers are different. |
132001 | Template does not exist: Template is unapproved or doesn’t exist. | Check if the template is approved and verify the template name. |
WhatsApp Authorization and Security Errors
Error Code | Meaning | Solution |
0 | AuthException : Unable to authenticate the app user. | Obtain a new access token. |
3 | API Permissions issue. | Use the access token debugger to confirm permissions. |
10 | Permission Denied Required permission not granted. | Ensure the necessary permissions are granted. |
190 | Access token expired. | Generate a new access token. |
Throttling WhatsApp Errors
Error Code | Meaning | Solution |
4 | API Too Many Calls Too many API calls within the allowed rate. | Reduce the frequency of API calls. |
80007 | Rate limit issues API call volume exceeded acceptable limits. | Reduce the frequency of calls to prevent being blocked. |
130429 | Rate limit hit : Excessive usage of the API. | Reduce the message frequency and retry after some time. |
131048 | Spam rate limit hit : Spam limit exceeded. | Ensure compliance with WhatsApp’s messaging policies. |
131056 | Business/Consumer Account Rate Limit Hit Exceeded the number of allowed interactions. | Limit interactions to stay within the rate limits. |
133016 | Account Register/Deregister Rate Limit Exceeded Too many registration attempts. | Wait and retry later. |
Integrity Errors
Error Code | Meaning | Solution |
368 | Temporarily blocked for policy violations. | Review and rectify any policy violations. |
130497 | Business account restricted from messaging in this country. | Review local regulations and adjust account settings. |
131031 | Account has been locked. | Review policy compliance and consult the Health Status API. |
Other Common WhatsApp Error Codes
Error Code | Meaning | Solution |
1 | API Unknown An unknown error occurred. | Check WhatsApp Business Platform Status for server issues. |
2 | APIe: Temporary service downtime. | Wait and retry due to temporary downtime. |
33 | Invalid parameter value : Incorrect input. | Verify the business phone number and parameters. |
100 | Invalid parameter : Parameters in the request are incorrect. | Double-check all parameters for spelling and validity. |
130472 | Recipient’s number is part of an experiment. | Wait until the experiment concludes or opt out if possible. |
131000 | Something went wrong : Error processing request. | Retry after a short wait; contact support if the issue persists. |
131005 | Access denied : The action is not permitted. | Ensure your account has the necessary permissions. |
Conclusion: Troubleshooting WhatsApp Errors Efficiently
WhatsApp errors can be frustrating, but understanding these error codes and their solutions can significantly streamline the troubleshooting process. By identifying the specificswhether it’s related to connectivity, permissions, API calls, or policy violations, you can take the appropriate action to resolve it quickly.
Whether you’re an individual user or a business using WhatsApp Business API, having knowledge of these error codes can reduce downtime, improve user experience, and ensure smoother communication.
Remember, while most errors can be fixed with simple troubleshooting steps, don’t hesitate to reach out to WhatsApp support or consult the official documentation if the issue persists.
With this guide in hand, you’ll be able to tackle WhatsApp errors like a pro, ensuring your conversations remain uninterrupted, whether for personal chats or business communication.
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